Support Departments
46. Do we have a written credit and collections policy in place?
47. Are our internal departments ever referred to as “sales prevention?”
48. Do our staff people go the extra step when taking care of customers?
49. Do our Human Resources people screen people in or out?
50. Are we trying to change people, or help them become more of who they already are?
51. Do our internal people meet regularly with our external people?
52. What are we doing to knock down the barriers between departments?
53. Do all departments have goals in harmony with each other?
54. Does each department have a mission statement?
55. How soon are requests for information from a customer supplied?
For every employee
56. Do I know what is expected of me at work?
57. Do I have the materials and equipment that I need in order to do my work right?
58. At work, do I have the opportunity to do what I do best every day?
59. In the past seven days, have I received recognition or praise for doing good work?
60. Does my supervisor, or someone at work, seem to care about me as a person?
61. Is there someone at work who encourages my development?
62. At work, do my opinions seem to count?
63. Does the mission or purpose of my company make me feel that my job is important?
64. Are my coworkers committed to doing quality work?
65. Do I have a best friend at work?
66. In the past six months, has someone at worked talked to me about my progress?
67. This past year, have I had opportunities at work to learn and grow?
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